Call Center Related
Organizations
American Association
of Advertising Agencies
Founded in 1917, the American Association of Advertising Agencies
(AAAA) is the national trade association representing the advertising
agency business in the United States.
http://www.aaaa.org
American Productivity & Quality Center
(APQC)
The American Productivity & Quality Center (APQC) is the resource
for process and performance improvement for organizations of all
sizes and industries. Through benchmarking, we can help you identify
and adapt best practices to improve your productivity.
http://www.apqc.org
ASQ Quality Central
six sigma training, statistical quality control, design of experiments,
cost of quality, sampling plans, iso 9000 2000, quality conferences,
quality software, quality engineers, quality books, quality conferences,
quality software, quality engineers, quality books, quality, ASQ
certification, quality auditor, quality tools, quality training,
and quality managers.
http://www.asq.org/
Association for Local Telecommunication
Services: Companies Building Digital Futures
ALTS is the leading trade organization for high-speed competitive
telecommunications companies.
http://www.alts.org
Association of TeleServices International:
Telephone Answering Service, Voice Mail & Telemarketing Companies
ATSI is an international trade association established by and for
entrepreneurs in the TeleServices business. This includes telephone
answering service, voice-mail service, contact center and any other
businesses which provide enhanced communication services.
http://www.atsi.org/
Benchmarking - Help Desk Management
Benchmarking Association
The Help Desk Management Benchmarking Association (HDMBA™) is
currently a free association. HDMBA™ conducts benchmarking studies
on a consortium basis to identify best practices that can be used
to improve the overall operations of association members.
http://www.hdmba.com/
Competitive Telecommunications Association
- CompTel - Advancing Global Communications Through Competition
Competitive Telecommunications Association - CompTel - Advancing
Global Communications Through Competition
http://www.comptel.org
Customer Care Institute = Home
The Customer Care Institute (CCI) is a global resource organization
serving customer care professionals. It focuses on Customer Care
issues found in the Consumer Affairs, Customer Service, Teleservices
and Help Desk professions.
http://www.customercare.com
National Telecommunications and Information
Administration
NTIA is the Presidents principal adviser on telecommunications and
information policy.
http://www.ntia.doc.gov/
Society of Telecommunications Consultants
A professional association of ethical consultants in telecommunications
and information technology who evaluate and design voice, data and
convergence systems including; switches, wireless, voice and unified
messaging, ACD/Contact Centers/CRM, internet services, Web authoring,
e-business & e-commerce, IP Telephony & Voice over IP, cabling,
LANs, WANs, bill auditing and network management.
http://www.stcconsultants.org/
Telecommunications Association, phone
cards, T1, long distance
Association of Independent Telecom Managers Recommended Best Picks
on lowest priced, most reliable long distance services for every
sector of the industry. Including international,toll free, long
distance carriers, etc...
http://www.mast-ent.com/
The Direct Marketing Association Home
Web site of The Direct Marketing Association, the leading direct
marketing organization. We provide information and services to direct
marketers.
http://www.the-dma.org
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